1. Introduction
1.1 Bolabet Zimbabwe (Pvt) Ltd (“Bolabet”) reserves the right to update, amend, edit, and supplement these terms and conditions at any time. We will notify you of any substantial amendments to these conditions before they take effect. Upon being notified of the changes to these rules, you will be required to accept them by indicating that you have read and understood the terms and conditions as published on our platform. If you do not agree with our amendments, you will not be permitted to continue using our services.
1.2 We reserve the right to withdraw any of our services or elements of our services at any time and will not be liable to you in contract, tort, negligence, or otherwise, for any loss or damage that you may suffer as a result.
1.3 These terms and conditions constitute the entire agreement between you and Bolabet relating to the betting and gaming activities Bolabet provides. By accepting these terms and conditions, you confirm that you have not relied on any representations made by Bolabet or by employees of Bolabet, except as provided for in these terms and conditions. Bolabet will not be held liable for any misrepresentations that are not part of these terms and conditions, except in cases of fraudulent or negligent misrepresentation.
1.4 No waiver by Bolabet of any of these conditions will be construed as a waiver of any preceding or succeeding breach of any of these conditions.
1.5 Nothing in these conditions shall be construed as creating any agency, partnership, or any other form of joint enterprise between you and Bolabet.
1.6 All references in these rules to the singular shall include the plural, and vice versa. All references to “the” shall include “a/an” and vice versa.;
2. Account rules
2.1 Creation of a Bolabet Account
2.1.1 You cannot participate in the betting and gaming activities Bolabet offers unless you hold an account with Bolabet. To have an account and be registered as a player with Bolabet, you must register on our platform and provide us with the following information:
2.1.1.1 Your date of birth and valid identification document showing that you are over eighteen years old. Acceptable documents include a National Identification Card, Passport, or driver’s license;
2.1.1.2 Your first and last name – as it appears on your ID;
2.1.1.3 Your full residential address;
2.1.1.4 Your valid email address; and;
2.1.1.5 Your registered phone number, which will serve as your Username and cannot be changed, along with a password.
2.1.1.6 After completing all required fields and submitting the registration application on Bolabet’s platform, you will receive an SMS to your registered phone number. You will then be asked to confirm your registration by entering a verification code. Upon successful activation, your account will be active and ready, and you can start using Bolabet Account betting services.
2.1.2 By applying to become an account holder with Bolabet, you warrant and represent that you are over eighteen years old. Individuals under the age of eighteen are prohibited from registering as players with Bolabet and holding a Bolabet account. If Bolabet discovers that you are below the age of eighteen, we will immediately close your Bolabet account indefinitely, and all funds deposited to the account will be refunded to you.
2.1.3 We reserve the right to request additional proof of your age and perform additional checks to verify the information provided in terms of clause 2.1.1 above. Please note that your Bolabet account may be suspended until you provide satisfactory proof of your age. Additional documents must be sent via email to: support@bolabet.co.zw.
2.1.4 You may only have one Bolabet account with us per person, family, household, address, telephone number, debit/credit account number, or shared computer. Users already registered are not allowed to register as new users under another name or with another email address. If we discover that you have more than one account with us, we will immediately close all your accounts, and all funds, including your initial deposit, if any, will be refunded to you.
2.1.5 Bolabet will prohibit you from participating in any of our betting or gaming activities if you are suspected of fraud or have breached these terms and conditions, particularly by simultaneously participating in multiple games and opening several Bolabet accounts. Any criminal or suspicious activities will be reported to the police. In such cases, we will refund you any monies in your betting account after deducting a handling charge of 10%, provided that this money was acquired lawfully. Any free bets or winnings resulting from free bets acquired fraudulently or illegally will be forfeited.
2.1.6 By applying to become an account holder with us, you further warrant and represent that:
2.1.6.1 You are a natural person (companies, cooperatives, societies, or unincorporated associations are prohibited from holding an account with Bolabet).
2.1.6.2 You are not employed by Bolabet. Any employee of Bolabet is prohibited from participating in any betting and gaming activities that we provide. Any amounts won by an employee of Bolabet will be forfeited at Bolabet’s discretion and the employee’s initial deposit will be refunded to them.
2.1.6.3 You are not a professional player of any sport, competition or league in which we offer betting and gaming activities.
2.1.6.4 You are not acting on behalf of a third party.
2.1.6.5 You are not depositing money with us that originated from criminal and/or other illegal activities.
2.1.6.6 You are not depositing money through a bank card which you are not authorized to use and/ or you are not utilizing a bank card in a jurisdiction in which betting and gaming is prohibited.
2.1.6.7 You will not directly or indirectly utilize your Bolabet account for any criminal activities.
2.1.6.8 All information provided to us during the term of this agreement is correct and complete, and you will notify us of any changes to such information within 7 days by sending an email to: support@bolabet.co.zw.
2.1.6.9 You will not use our services if you are not a resident of Zimbabwe. It is your responsibility to ensure that your use of Bolabet’s platform and services is legal.
2.1.7 By applying for a Bolabet Account, you acknowledge and accept:.
2.1.7.1 To abide by these terms and conditions at all times.
2.1.7.2 All definitions and stipulations contained in these rules.
2.1.7.3 Not to attempt to hack our mobile services, platforms, or any other electronic platforms or to alter their code in any way to cheat, override, manipulate our system, or commit fraud or any other crime.
2.1.7.4 Not to mislead Bolabet by intentionally providing false information which may be in the form of, but not limited to invalid account details, forged documentation, concealing your identity, your actual location, or your age.
2.1.7.5 That at all times during the subsistence of your subscription/participation with Bolabet, it is your responsibility to ensure that you are not breaching any laws in Zimbabwe when you open a Bolabet account with us or conduct business on any of our platforms.
2.1.7.6 That Bolabet will act as arbitrator on any dispute involving your use of our services and any other third party. However, should the dispute not be resolved to your satisfaction, you may lodge a complaint with the Lotteries Gaming Board of Zimbabwe.
2.1.7.7 That Bolabet reserves the right to exclude any users with false particulars from participating in the betting and gaming services we offer, and any winnings achieved by such users will be forfeited to Bolabet.
2.1.7.8 That Bolabet will not accept liability, in contract, tort, negligence, or otherwise, from any third party resulting from your provision of incorrect or false data.
2.1.7.9 That by participating in the betting services Bolabet offers, there is a risk that you may lose the money that you deposited into your Bolabet account, if you do not place a winning stake.
2.1.7.10 That the contractual relationship between you and Bolabet is governed by:
- these rules as published in English on our platform and at our Bolabet shops;
- any regulatory provisions or other decisions made from time to time by the Lotteries Gaming Board of Zimbabwe; and
- the laws of Zimbabwe.
2.1.7.11 Bolabet manages players' accounts and calculates available funds, pending funds, betting funds, as well as your potential amount of winnings. Unless proven otherwise, these amounts are considered final and are not subject to dispute. We will inform you once corrections are made to your account balance.
2.1.8 You must keep your password secure at all times. It is your sole responsibility to ensure that your password is kept secure. You should not share your login ID and password with anyone or send any of your details to us in any unencrypted form. Should you suspect that your login information is no longer secure, please contact us immediately and ensure that you change your password immediately. If at any time your account is accessed and used by a third party without your prior consent, we will not be liable for any consequences that may occur.
2.1.9 If you nominate another person as an authorized user of your Bolabet Account, you will be responsible for all transactions the person makes using your account details. Bolabet will not be held liable for any loss or damage that you may suffer as a result.
2.1.10 If you lose your Bolabet Account login ID and password or feel that someone may have your account details, please contact us immediately via phone, live chat or sending email to: support@bolabet.co.zw .Please note that we will not be responsible for any loss or damage that you may suffer as a result of transactions that may be made by the third party that has your Bolabet Account login ID and password.
3. Policy for accepting bets on sporting events
3.1 Bolabet reserves the right to cancel any bonus, jackpot and/or any prize you may have won, if we are of the view that you have fraudulently utilized our system. In such an instance, we will immediately restrict your access to your Bolabet account and any funds therein will be forfeited to us.
3.2 The values of the parameters (including handicaps, totals) and odds/prices/ betting rates of the events specified in the line of the current day may change after any bet, but conditions before bets will remain the same, except in cases of technical and obvious mistakes in the line.
3.3 The money placed on the result of any betting and gaming activities will be the amount confirmed and registered by us. In accepting to bet on events, you accept these terms and conditions in totality and all rights and liabilities which may be established under Zimbabwean law.
3.4 You are the only person responsible for the bet you place. Once you have placed a bet and acceptance is confirmed, you cannot change it or cancel it. Please carefully check all the bets you make.
3.5 You are solely responsible for safeguarding your login ID and password. Loss of this information cannot be used as grounds for withdrawing bets or cancelling requests for payment of winnings. Additionally, Bolabet will not be held responsible for Withdrawal of Funds due to the unauthorized sharing of your Password with other people.
3.6 A bet is considered accepted once confirmed via notification in your Bolabet account. All accepted bets are visible in the “bet history” tab. Please note that there might be a delay before a bet appears in your bet history. In case of a dispute, the time the bet was registered in our system will be deemed the true submission time. If you don't receive a notification confirming the acceptance of your bet, it will still be considered accepted if it appears in the “bet history”.
3.7 A failure of communication or technical issues in customer communication does not warrant the cancellation of your bet if it has already been registered on our servers.
3.2 The values of the parameters (including handicaps, totals) and odds/prices/ betting rates of the events specified in the line of the current day may change after any bet, but conditions before bets will remain the same, except in cases of technical and obvious mistakes in the line.
4. Payment methods
4.1 Bolabet does not levy any additional charges during the deposit process. Players may incur charges only from their banks, mobile money providers, or any other deposit methods directly related to their transactions and unrelated to Bolabet.
4.2 The following are the minimum and maximum deposit/withdrawal amounts allowed at our betting shops:
4.2.1 Minimum deposit – USD $1.00:
4.2.2 Maximum deposit – USD $2,000.00
4.2.3 Minimum withdrawal – USD $1.00
4.2.4 Maximum withdrawal – USD $50,000.00
4.2.5 If withdrawn funds exceed USD $999.00, your withdrawal will be available in the betting shop 2 hours after the request is sent.
4.2.6 If withdrawn funds exceed USD $4,999.00, your withdrawal will be available in the betting shop 24 hours after the request is sent.
4.2.7 The maximum withdrawal amount permitted in a 30-day period is USD $100,000.00
4.3 All deposited funds are solely for participating in games of chance – betting and ticket purchases. If a player requests a withdrawal after depositing funds for games of chance, the request will be granted provided they have wagered the full amount of their previous deposits at least once. This measure is in place to prevent fraud and money laundering. Unfortunately, Bolabet cannot offer banking services free of charge.
4.3.1 If deposits to the account were made for purposes other than bets, casino, poker, virtual games, and financial betting (especially in cases of suspected fraudulent activity), the company reserves the right to cancel a deposit and recover all associated costs from the Account holder. Bolabet may suspend or close your account if we suspect that funds are being deposited without intent to place sports or gaming stakes. Such instances may also be reported to relevant authorities.
4.3.2 If it's discovered that a User has opened multiple accounts with Bolabet, Bolabet reserves the right to refuse payouts on these accounts (unless the User's assets have been legitimately transferred to Bolabet's account after payment of a fine equivalent to 10% of the total deposits).
4.3.3 In order to process the initial cash withdrawal from your Account, it is imperative that the Account holder provides valid identification, such as a passport or government-issued ID, ensuring it matches the details provided during registration. Additionally, proof of residential address may be required for verification purposes. These measures are in place to uphold regulatory standards and prevent unauthorized access to your account. Please ensure that the information provided is accurate and up-to-date to facilitate a smooth withdrawal process.
5. Displaying data
5.1 Bolabet does not guarantee the accuracy, completeness, or timeliness of the information provided, including data on live events.
5.2 While Bolabet strives for accuracy in displaying information on live events (such as game times and player statistics), please note that this information is for reference only, and we cannot be held responsible for any errors.
5.3 Bolabet is not liable for claims regarding the accuracy of translations of team names and player names from foreign languages.
5.4 If you place a bet on an event where more than one player/athlete shares the same surname and no unique identifier is provided, all bets will be refundable.
5.5 Bets on events where one or more entrants are incorrectly indicated in the line (excluding translation errors) will be void, and the stake refunded. Bolabet reserves the right to determine events falling into this category.
5.6 If specific team details are missing from the line, resulting in the selection of the wrong team or an incomplete name, bets on that match will be refundable. In cases of grammatical errors or incomplete names, bets remain valid. If the gender of teams is unspecified, it will be assumed to be male unless clearly stated otherwise. Bets on matches with unspecified gender will be refundable unless otherwise indicated.
5.7 The date and time in the line indicate the cutoff for bet acceptance for the event (excluding live events) and may differ from the actual event start time. The official start time is determined based on documents from the organizing body and Bolabet's data.
5.8 In cases where the venue is not specified in the line, the first team named in the fixture is considered the host, except for American sports competitions. Please note that information provided under each sport's heading is supplementary, and any errors do not warrant bet refunds.
5.9 A set delay may apply to live event bet acceptance, determined solely by Bolabet for security reasons.
5.10 To accommodate the dynamic nature of live events where odds/prices/betting rates frequently change, you can choose to accept or reject changes. This decision determines whether the bet is accepted based on the prevailing odds/prices/betting rates at the time of arrangement.
6. Compliance with Zimbabwean laws
Bolabet’s betting and gaming services are to be used solely for lawful purposes and in a lawful manner. By engaging with our betting and gaming services, you agree to adhere to all relevant laws, statutes, and regulations governing the betting and gaming services we provide.
7. No warranty
7.1 Bolabet strives to offer our betting and gaming activities with due diligence and care. However, we make no further warranty or representation, whether express or implied, regarding the betting and gaming activities we provide.
7.2 Bolabet cannot guarantee that our betting and gaming activities will meet your specific requirements, or that they will be uninterrupted, timely, secure, or error-free. We do not warrant that our platform, www.bolabet.co.zw, or the server hosting our platform, is free from viruses or bugs, or that it functions with complete accuracy, reliability, or full functionality.
7.3 Bolabet is not liable for any system or communication errors resulting in the incorrect generation of random numbers, bet settlements, or other aspects of our betting and gaming activities. In such cases, we reserve the right to void all bets related to the affected draws.
8. Limitation of liability
8.1 Bolabet’s liability to you for any damages, regardless of the cause, including those arising from our negligence or that of our agents, servants, or subcontractors, shall be limited as follows:
8.1.2 Regarding your Bolabet account, our liability is limited to the credit balance of your account at the time the alleged damages occurred, after accounting for winnings, losses, and taxes.
8.2 Bolabet shall not, under any circumstances, be liable for any loss of profits, winnings, potential profits or winnings, or any indirect or consequential damages suffered by the customer, whether caused by negligence on our part, our agents, or employees.
8.3 Insofar as any of Bolabet’s obligations under these terms and conditions are carried out by any of our servants, agents, sub-contractors or associates, these provisions shall apply mutatis mutandis and each of them shall be exempted accordingly.
8.4 Bolabet shall not be held liable if you are unable to place a bet due to the failure of any electronic communication media used for betting purposes.
8.5 Bolabet does not assume liability for input or transmission errors and reserves the right to correct obvious errors.
8.6 Bolabet does not guarantee or assume any liability for the correctness or completeness of any information provided.
8.7 Bolabet does not accept liability for the accuracy of live scores, statistics, and intermediate results in live betting.
8.8 Any acts of God, war, strike, lock-out or other labour dispute, fire, flood, explosion or any other supplies, failure of telecommunications, failure, theft or default of any computer hardware or software or any other equipment or any other similar or different cause beyond our reasonable control leading to the cessation and/ or restriction of our operations, shall entitle Bolabet to postpone our obligations to a customer in whole or in part, and in such event, Bolabet shall not be responsible for any damages of any nature that you may suffer, whether directly or indirectly as a result thereof and you shall not be entitled to terminate your contractual relationship with Bolabet, as a result of any such occurrence.
8.9 Bolabet will not be responsible for any consequences resulting from major incidents such as any strike, terrorist activities, political crisis, war, natural catastrophe and saturation of telecommunications networks, cyber-attacks, hacking, etc., which could lead to a total or partial access reduction to it services, loss of data by itself or by other contracted independent service providers on whom we are wholly or partially reliant on to deliver our services to you.
8.7 Bolabet does not accept liability for the accuracy of live scores, statistics, and intermediate results in live betting.
9. Indemnity
By accepting these terms and conditions, you agree to fully indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers harmless from and against all claims, liability, damage, loss, costs and expenses, including legal fees arising out of your breach of these conditions or any other liabilities that may arise from your use of our services or use by any other person accessing our betting and gaming activities using your Bolabet account.
10. Intellectual property
10.1 By agreeing to these rules, you acknowledge and accept the following:
10.1.1 All copyright, trademarks, and other intellectual property rights in all content provided by us remain vested in us or our licensors. You are only authorized to use this material as expressly permitted by us or our licensors.
10.1.2 All material and content within our services are provided for your personal, non-commercial use only. You may download such material onto one computer for this purpose. Any other use of the material or content is strictly prohibited.
10.1.3 You may not copy, reproduce, transmit, publish, display, distribute, commercially exploit, tamper with, or create derivative works of our content.
10.1.4 You are prohibited from using robotic software, web indexers, trackers, or any other automated programs when accessing the Bolabet website or products offered on it. Additionally, altering or removing copyright and trademark protection information from Bolabet's website or printed materials is strictly forbidden.
11. Termination
11.1 Bolabet reserves the right to terminate our relationship with you at any time at our discretion. Additionally, we may close or suspend your Bolabet account at any time and for any reason. We may close or suspend your account if:
11.1.1 We believe you have used our services, products, or platforms fraudulently, illegally, or improperly.
11.1.2 We suspect you have engaged in unfair practices, cheating, or taking unfair advantage of us or our customers.
11.1.3 We have reason to believe you are breaching any term of this agreement.
11.1.4 Technological failures occur.
11.1.5 Law enforcement, regulatory authorities, or courts request the closure of your Bolabet account.
11.1.6 Events mentioned in clauses 11.1.1 to 11.1.3 are likely to occur.
11.2 If Bolabet closes your Bolabet account for any of the reasons set out above, you will be liable for any and all claims, losses, liabilities, damages, costs and expenses that we incur or suffer (the “Claims”). You will indemnify and hold us harmless for any demand in respect of such Claims. We will also be entitled to withhold and/ or retain all amounts which would have been paid or payable to you (including any winnings and/ or bonus payments).
11.3 In addition, Bolabet will be entitled to withhold and/ or retain any and all amounts that you earned or received as a result of or in connection with your unauthorized use of our services, products or platform, including any activities which were not for an authorized purpose. If there are insufficient funds in your account, we will demand that you pay us the relevant outstanding amount on the bets that you placed..
11.4 If you can prove that you did not breach any provision of these terms and conditions, then any funds that were available in your Bolabet account will be returned to you, should your relationship with Bolabet have been terminated. Please note that at all times, any funds you deposited with us do not and will not accrue any interest. As such, any refunds made will not include any interest calculations.
12. Taxes
You will be liable for any taxes levied pursuant to Zimbabwe’s applicable tax legislation prevailing at the material time or as may be assessed by the Zimbabwe Revenue Authority. These taxes will either be withheld at source or paid out in accordance with the provisions of the law.
13. Transfer of betting account prohibited
Selling and/ or transferring and/ or acquiring of a Bolabet account from other players is prohibited. Any such action will lead to closure of your Bolabet account and refund of the funds in the account. We may in our sole discretion re-open your Bolabet account if there is sufficient proof to our satisfaction that the transfer of your Bolabet account was done in error.
14. Governing law and disputes
These terms and conditions shall be construed in accordance with Zimbabwean law and the High Court of Zimbabwe shall have exclusive and original jurisdiction to determine any court process arising out of these terms and conditions.
15. Disputes and complaints procedure
15.1 If a customer has a complaint, details of the complaint should be emailed to us at support@bolabet.co.zw or hand delivered to any of our Bolabet betting shops marked for the attention of the General Manager.
15.2 We will endeavour to resolve complaints which have been reported to us promptly.
15.3 In case of any queries regarding any transaction, a customer may contact us at support@bolabet.co.zw or at any of our Bolabet betting shops setting out details of the query, which we will then review and provide a response within 7 days.
15.4 If a dispute arises between you and Bolabet in relation to our liability to pay alleged winnings to you and this dispute cannot be resolved between us, then the dispute may be referred to the Lotteries Gaming Board of Zimbabwe for resolution. In such an instance, we will inform you that the dispute will be referred to the Lotteries Gaming Board of Zimbabwe. We will refer the dispute to the Lotteries Gaming Board of Zimbabwe within 48 hours of informing you that the dispute is being referred to the Lotteries Gaming Board of Zimbabwe.
15.5 You may however of your own volition refer the dispute with us to the Lotteries Gaming Board of Zimbabwe for resolution. The Lotteries Gaming Board of Zimbabwe may investigate the matter and shall thereafter resolve the dispute and communicate the outcome to the parties.
15.6 If either you or Bolabet are not satisfied with the determination of the Lotteries Gaming Board of Zimbabwe, you may appeal to the Arbitration Court or High Court of Zimbabwe for determination of the dispute arising out of these terms and conditions.
15.7 By accepting these terms and conditions, you acknowledge and accept that only the English version of these terms and conditions will be considered valid in any legal dispute that may arise.
1. Introduction: These terms and conditions govern your participation in the fixed odds betting game on worldwide lotteries ("the Game"). By participating in the Game, you agree to be bound by these terms and conditions.
1.1 Connection to General Terms and Conditions: These Lottery Game Terms and Conditions are an integral part of the broader General Terms and Conditions established by the bookmaker. In the absence of specific clauses within these Lottery Game Terms and Conditions, the general provisions outlined in the broader terms and conditions remain applicable. Participants are advised to familiarize themselves with the General Terms and Conditions to gain a comprehensive understanding of their rights, obligations, and the overarching principles governing their interactions with the bookmaker.
By participating in the Lottery Game, participants implicitly agree to adhere to both the specific provisions outlined herein and the general principles detailed in the broader terms and conditions. In the event of any discrepancies or conflicts between the Lottery Game Terms and Conditions and the General Terms and Conditions, the latter shall prevail unless explicitly stated otherwise. The bookmaker reserves the right to modify the General Terms and Conditions and will notify participants of any such changes in accordance with the stipulated procedures.
This connection ensures consistency and coherence in the regulatory framework governing the participation of users in the Lottery Game, creating a unified set of rules and guidelines that contribute to a fair, secure, and transparent gaming environment. Participants are encouraged to regularly review both sets of terms and conditions to stay informed about any updates or modifications that may impact their engagement with the bookmaker.
3. Game Description: The Game offers an array of market types, providing participants with diverse betting options on worldwide lotteries. Each market type represents a unique way to engage with and predict outcomes. Participants can choose, for instance, from the following market types:
2. Eligibility: To participate in the Game, you must be of legal gambling age in your jurisdiction. Residents of jurisdictions where gambling is prohibited are not eligible to participate.
2.2 Standard Number Betting: Participants place bets on specific numbers drawn in the lottery. Payouts are determined by the fixed odds associated with correctly predicting the drawn numbers.
2.3 Odd/Even Numbers: Participants can bet on whether the drawn numbers will be predominantly odd or even. Fixed odds reflect the probability of the selected outcome.
2.4 High/Low Numbers: This market allows participants to wager on whether the drawn numbers will be in the higher or lower range. Fixed odds are assigned according to the perceived probability of each range.
2.5 Bonus Ball Betting: For lotteries that include a bonus ball, participants can place bets on specific outcomes related to the bonus ball, such as its color or numerical value.
These market types aim to provide participants with a dynamic and engaging betting experience, catering to different preferences and strategies. It is essential for participants to familiarize themselves with the rules and fixed odds associated with each market type before placing bets. The operator reserves the right to introduce, modify, or remove market types as deemed necessary for the enhancement of the Game.
3. Bets and Stake Limits: Participants may place bets on specific numbers, outcomes, or market types within the Game. It is important to note that each bet is subject to the following limits:
3.1 Minimum and Maximum Stake:
- A minimum stake amount is set for each bet, and participants are required to adhere to this minimum when placing their wagers. The following is the Minimum Stake permitted:
- A maximum stake amount is imposed to ensure responsible gambling practices and to manage overall risk. Participants cannot exceed this maximum stake when placing bets. The following is the Minimum Stake permitted:
4.1 Maximum Potential Winning: Each bet is associated with a maximum potential winning amount, calculated based on the fixed odds and the stake placed by the participant. The maximum potential winning amount is the highest sum a participant can receive if their bet is successful. The following is the Maximum Potential Winning amount permitted:
- Maximum Potential Winning: US$50,000
4.2 Individual User Limits: The bookmaker reserves the right to assign individual betting limits at its sole discretion. These limits may vary from one user to another based on factors such as betting history, account activity, and other relevant considerations. The purpose of these limits is to ensure fair and responsible gaming practices.
4.3 Refusal of Bets: Bets exceeding the established limits (minimum stake, maximum stake, or maximum potential winning) will be refused by the system. Participants are advised to review and adhere to these limits when placing their bets.
4.4 Adjustments to Limits: The bookmaker may, at its discretion, adjust betting limits for individual users based on factors such as account history, betting patterns, and other relevant considerations. Participants will be informed of any changes to their betting limits.Refusal of Bets: Bets exceeding the established limits (minimum stake, maximum stake, or maximum potential winning) will be refused by the system. Participants are advised to review and adhere to these limits when placing their bets.
4.5 Responsible Gambling: Participants are encouraged to gamble responsibly within their means. The establishment of betting limits is part of our commitment to promoting responsible gaming. If participants believe they need further assistance in managing their gambling activities, the bookmaker provides tools for setting additional personal limits and self-exclusion.
4.6 Violation of Limits: Any attempt to circumvent or violate the established betting limits is considered a breach of these terms and conditions. The bookmaker reserves the right to take appropriate actions, including the suspension or closure of accounts, in the event of such violations.
These measures are implemented to maintain the integrity of the Game, protect participants, and promote responsible gambling practices. Participants are strongly advised to review and understand the betting limits associated with each bet before confirming their wagers.
5. Draws and Results: Results of lottery draws will be based on the official outcomes of the respective lotteries. Any discrepancies or disputes will be resolved according to the rules and regulations of the relevant jurisdiction.
6. Payouts and Winnings: Payouts for bets will be determined based on the official results obtained from the relevant lottery draw's official channel. It is imperative to note the following:
6.1 Result Collection: Bets will be settled promptly as soon as the official results are collected from the designated and recognized channel affiliated with the respective lottery draw. This channel serves as the authoritative source for determining the outcomes of the draws.
6.2 Official Confirmation: The official confirmation of results from the designated channel will be considered final and binding for all bets. Any discrepancies, errors, or disputes regarding results must be addressed in accordance with the rules and regulations established by the relevant jurisdiction.
6.3 Calculation of Winnings: Winnings are calculated based on the fixed odds at the time the bet is placed and the stake amount. The official results determine the success or failure of the bets, and payouts are automatically credited to the participant's account.
6.4 Currency and Tax Considerations: All winnings and payouts will be credited in the currency selected by the participant during the account registration process. Participants are responsible for any applicable taxes on their winnings as per the regulations of their respective jurisdictions.
6.5 Disputes and Adjustments: In the rare event of discrepancies or disputes related to the settlement of bets, the bookmaker will conduct a thorough investigation. Adjustments, if necessary, will be made based on the final and verified results from the official channel.
6.6 Delayed or Cancelled Draws: In cases where a lottery draw is delayed, cancelled, or declared void for any reason, the bookmaker will outline the procedures for handling bets associated with that particular draw. Participants will be duly informed of any such circumstances and the subsequent actions taken.
Participants are encouraged to verify their bets and review the official results promptly after the draw to ensure accurate settlement. The bookmaker is committed to transparency and fairness in the settlement process, relying on the official and authoritative channels provided by the relevant lotteries.
7. Fraudulent Activity: The bookmaker is dedicated to maintaining the integrity and fairness of the Game. Any attempt by participants to engage in fraudulent activity will be met with severe consequences. Fraudulent activities include but are not limited to:
7.1 Exploitation of the System: Participants found attempting to exploit vulnerabilities in the system, manipulate odds, or engage in any form of cheating will face immediate suspension or closure of their accounts. The bookmaker employs advanced security measures to detect and prevent such activities.
7.2 Insider Information: Bets placed with prior knowledge of lottery results or any attempt to manipulate bets after the official draw results have been declared are considered fraudulent. Participants engaging in such activities will be subject to account suspension, closure, and the cancellation of associated bets.
7.3 Collusion and Unfair Practices: Collusion among participants to gain an unfair advantage or manipulate outcomes is strictly prohibited. The bookmaker reserves the right to suspend or close accounts involved in collusion, and any associated bets will be cancelled.
7.4 Account Tampering: Unauthorized access, manipulation, or tampering with account details, including personal information and financial data, is considered fraudulent. Such activities will result in immediate account suspension and may be subject to legal action.
7.5 Consequences of Fraudulent Activity: In the event of suspected fraudulent activity, the bookmaker will conduct a thorough investigation. If fraudulent actions are confirmed, the participant's account will be suspended or closed, and all associated bets will be voided. Any winnings, bonuses, or funds in the account may be forfeited.
7.6 Reporting Fraudulent Activity: Participants are encouraged to report any suspicious or fraudulent activity promptly. The bookmaker will treat all reports with confidentiality and will take appropriate action to address any verified instances of fraud.
7.7 Legal Implications: Engaging in fraudulent activity may not only result in immediate account actions but may also lead to legal consequences. The bookmaker reserves the right to cooperate fully with law enforcement agencies in investigating and prosecuting fraudulent behavior.
The bookmaker is committed to creating a fair and secure gaming environment. Participants are reminded that fraudulent activities undermine the trust and integrity of the Game and will not be tolerated. By participating in the Game, all users agree to adhere to ethical and lawful gaming practices..
8. Account Management: Participants are responsible for maintaining the confidentiality of their account details. The operator is not responsible for any unauthorized use of accounts.
9. Cancellation and Refunds: While bets placed by participants cannot be cancelled once confirmed, the bookmaker reserves the right to cancel or refund bets under specific circumstances. It is important for participants to understand the conditions under which cancellations or refunds may occur:
9.1 Defects in Application: In the event of technical defects, glitches, or errors in the application that may compromise the fairness or accuracy of bets, the bookmaker retains the right to cancel or refund affected bets. Such decisions will be made in the interest of maintaining a reliable and transparent gaming platform.
9.2 Fraudulent Activity by Bettor: If the bookmaker detects fraudulent activity by a participant, including but not limited to attempts to exploit the system, manipulation of odds, or any other form of dishonest behavior, bets associated with such activity may be cancelled. Participants engaging in fraudulent actions forfeit their right to refunds.
9.3 Incorrect Odds: In the event of errors in the calculation or display of odds due to system malfunctions or human error, the bookmaker reserves the right to cancel bets placed at incorrect odds. Refunds or corrections will be made to ensure the accuracy and fairness of the betting platform.
9.4 Incorrect Odds: In the event of errors in the calculation or display of odds due to system malfunctions or human error, the bookmaker reserves the right to cancel bets placed at incorrect odds. Refunds or corrections will be made to ensure the accuracy and fairness of the betting platform.
9.5 Notification of Cancellations or Refunds: Participants will be promptly notified in the event that their bets are cancelled or refunded. The bookmaker will provide clear explanations for such actions, ensuring transparency and fairness in the resolution process.
9.6 Irregular Betting Patterns: The bookmaker may investigate and, if necessary, cancel or refund bets associated with irregular betting patterns that may indicate potential abuse, collusion, or other forms of unethical behavior. Such actions are taken to maintain the integrity of the Game.
9.7 No Liability for Consequential Loss: Participants acknowledge that the bookmaker is not liable for any consequential loss, damage, or inconvenience resulting from the cancellation or refund of bets. The bookmaker's liability is limited to the refund of the original stake amount.
Participants are encouraged to review their bets carefully before confirming, and any concerns or queries regarding cancellations or refunds should be directed to customer support. The bookmaker is committed to ensuring a fair and secure betting environment for all participants.
10. Responsible Gambling: Participants are encouraged to gamble responsibly. The operator provides tools for setting deposit limits and self-exclusion. If you believe you have a gambling problem, seek help from a relevant support organization.
11. Termination of Service: The operator reserves the right to terminate or suspend the Game at any time for operational, legal, or regulatory reasons. In such cases, participants will be informed in advance.
12. Changes to Terms and Conditions: The operator may modify these terms and conditions at any time. Participants will be notified of any changes, and continued participation in the Game constitutes acceptance of the modified terms.
13. Governing Law: These terms and conditions are governed by the laws of Zimbabwe. Any disputes will be subject to the exclusive jurisdiction of the courts in Zimbabwe.
By participating in the Game, you acknowledge that you have read, understood, and agreed to these terms and conditions.
